Employment

THE CBE GROUP (WATERLOO)
ESCALATIONS REPRESENTATIVE

MARCH 2014 - AUGUST 2015

Take both inbound and outbound calls and discuss delinquent balances with consumers on both active and inactive accounts from 1st part standpoint. Set up reasonable and accurate payment arrangements. Complete calls and documentation in timely matter to ensure quantity of calls handled and well as quality. Handled escalated calls where a consumer has requested a supervisor.

FARM SHED
CHEF

MAY 2017 - JULY 2019

Write standard operation procedures and steps of service plans that ensures safe and effective overall operations. Train both front and back of house staff following written SOPs. Communicate between front and back of house staff to help resolve problems and ensure a positive guest experience.

Skills

TylerMau.com

Analytical / Strategic / Leader

Experience in Microsoft Office Suite.
Above average knowledge of computer hardware and software.
Ability to communicate effectively both verbally and in written form.
Active listening and problem solving skills.
Proficient in data entry and code retention.
Competitive and analytical with a strong attention to detail.
Resourceful and strategic leader with adaptive team player abilities
Completed the GALLUP Strengths Finder Course and “The 7 Habits of Highly Effective People” course.
Experience in troubleshooting websites, applications, and binary troubleshooting methods.
Social perceptiveness and situationally aware.

My Resume

Education

THE BROWN BOTTLE (CEDAR FALLS)
LINE COOK

APRIL 2013 - SEPTEMBER 2014

Supervise a team of employees in the completion of orders in a timely fashion. Receive orders from wait staff and prepare food items based on a specific time schedule in a fast-paced work environment. Clean and sanitize work areas before and after business hours. Take inventory of items and prepare specific dishes before business hours.

THE CBE GROUP (CEDAR FALLS)
DEBT COLLECTOR

SEPTEMBER 2008 - AUGUST 2012

Contact consumers through use of an automatic dialer in regards to delinquent accounts in accordance with FDCPA and state laws and regulations. Take checking account and credit card information to process payments. Document details of calls and update accounts with new information on a customized account tracking program. Prepare and review reports and charts through Microsoft Excel. Review monthly and quarterly evaluations regarding performance both on individual and team-based scales.

GO DADDY, LLC (CEDAR RAPIDS)
TECH SUPPORT/SMALL BUSINESS CONSULTANT

SEPTEMBER 2014 - AUGUST 2015

Receive inbound calls from customers and help troubleshoot tech problems with email accounts, hosting plans and website errors. Discuss products owned as well as business goals and recommend products. Walk customers through product setup and achieve first call resolution.

THE BROWN BOTTLE (CEDAR FALLS)
BARTENDER/COOK

AUGUST 2015 - APRIL 2017

Take orders directly from wait staff and customers. Mix drinks per printed instructions. Balance cash drawers exceeding $500. Calculate receipts from servers. Pay out tips to waitstaff. Clean bar area, utensils and equipment. Take carry-out orders and reservations.

BLACK HAWK COUNTY SHERIFF'S OFFICE

911 DISPATCHER

JULY 2019 - PRESENT

Answer 911 Emergency and Non-Emergency phone lines. Collect information from the reporting party. Dispatch corresponding Fire, EMS, and Police. Collect and record data such as miles traveled, and times given using the aid of a CAD system. Monitor state wide radio channels.